How to Claim a Warranty

How to Claim a Warranty

Cap Lamps, IoT Cap Lamps and Belt tags have a 12 month warranty. This is calculated from the delivery date. If you are unaware of how old your Roobuck product is, contact Roobuck with the serial number and we will be able to tell you.

1.	Download Warranty Form and fill in: Date of Claim Company Name Address Contact Person Phone No Email Model No Serial No MAC Address – if applicable Description of Fault
2.	Email form to info@roobuck.com.au. If you would like to speak to us, please call +61 2 9938 1550.
3.	Once we receive the form, we will let you know if the products are under warranty. Please refer to our General Warranty Statement for details.
4.	We will contact you to let you know if the products are under warranty. If the products are not under warranty, Roobuck will have to invoice you for the cost of the repairs.
5.	If the products are under warranty or you wish for them to be repaired, please returned them to Roobuck Pty Limited Unit 6, 20 West Street Brookvale NSW 2100
6.	Once Roobuck receives the products, we will assess them and let you know the outcome and next steps.

Download Warranty Form