The following terms and conditions relate to the warranty of Roobuck supplied products.
Warranty commences from the “Proof of Delivery” date after purchase. When you purchase a Roobuck Pty Ltd product, you have the peace of mind in knowing that your product is covered by Roobuck’s Standard Warranty.

1. 1. Roobuck offers a return to depot product warranty Australia wide and Offshore.
   2. Roobuck warrants to its Customers, Distributors & Agents that from the date of delivery of the defined product warranty term that the product will be free from defect in material and workmanship.
      Defined Product Warranty Terms:
      1. 12 months for all models of Cap Lamp and their associated Charging facilities
      2. 12 months for all models of RooBox
      3. 12 months for Flameproof Truck Light
      4. 6 months for all WiFi tags or other forms of wireless tags (modules)
      5. 6 months for all models of LED Hi Vis: Safety Vest and Shoulder Brace (material & workmanship)
      6. 6 months for all forms of LED Strips and Runway LED Strip Lights (Ex and non-Ex)
      7. 6 months for all other forms of accessories and parts associated to products
   3. Any other 3rd party product or part supplied through Roobuck (including items that form part of Technology Solutions) will rely upon its own respective OEM (Original Equipment Manufacturer) warranty.
   4. Roobuck will not be liable for any representation or warranty, including, but not limited to, any warranty of merchantability or fitness for particular purpose except as set out in the terms herein and/or as required pursuant to Australian Governing Law.
      Conditions for Applicability of Warranty shall be void and of no effect if:
      1. 12 months for all models of Cap Lamp and their associated Charging facilities
      2. 12 months for all models of RooBox
      3. 12 months for Flameproof Truck Light
      4. 6 months for all WiFi tags or other forms of wireless tags (modules)
      5. 6 months for all models of LED Hi Vis: Safety Vest and Shoulder Brace (material & workmanship)
      6. 6 months for all forms of LED Strips and Runway LED Strip Lights (Ex and non-Ex)
      7. 6 months for all other forms of accessories and parts associated to products
   5. Procedure for Inspection and Correction of Defects
      1. 1. If any Product purchased from Roobuck fails to comply with the warranty, the buyer must notify Roobuck in writing; and the notice will include a full description of the defect, including photos where possible (preferred).
         2. Upon receipt of the notice, Roobuck shall promptly address the product for repair asap, subject to location and distance of the customer; and any forms of freight forwarding constraints.
         3. If the defect is determined by Roobuck, in its judgment to conform to the warranty terms, Roobuck will repair or replace the Product at no cost to the buyer and will pay the return freight costs.
         4. If the defect is determined by Roobuck, in its judgment reasonably exercised, not to have been caused by a failure of the Product to conform to the warranty terms; Roobuck shall repair or replace that Product only if the Buyer bears the cost of repair or replacement and pays the cost of sending such Product to Roobuck and the return of product to the buyer.
   6. Force Majeure – Roobuck will not be liable by reason of any failure or delay in the performance of its obligations to deliver product, services or solutions on account of: strikes, shortages, riots, insurrection, fires, flood, storm, pandemic, explosions, acts of God, war, governmental action, labour conditions, earthquakes (this list is not exhaustive), which is beyond the reasonable control of Roobuck and/or its Partner OEM.

To make a claim under Warranty you will need to:

1. First register your claim by: email: info@roobuck.com.au or Phone: +612 9938 1550 (9am-6pm Business days).
2. Fill out the “Roobuck Warranty RMA Claim Form” – See download link at top.

We sincerely thank you for choosing Roobuck as your Supplier.

Regards
Roobuck Support Team