The information Roobuck collects depends on what services we provide to you and how you contact us or interact with us.

Cookies

Cookies are small text files that a website stores on your computer or mobile device when you visit the site. Cookies enable the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Types of Cookies

This website may use the following types of cookies:

1. Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionalities such as security, network management, and accessibility;
2. Performance Cookies: These cookies collect information about how visitors use a website, such as which pages are visited most often, and if they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous;
3. Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features;
4. Targeting or Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
5. Third-Party Cookies: This website may also use third-party services or software, such as Google Analytics, that use cookies to collect information about website usage for reporting and analysis purposes. These third-party cookies are governed by the respective privacy policies of the third-party providers.

Managing Cookies

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

All information is stored in our customer databases and includes manual records. If you are applying for products or services from us, we will collect varying levels of information from you such as: organisation name, business title, your name, current mailing address, phone/mobile numbers, email address including email referrals, organisation account details, ACN/ABN, credit card and/or bank account details (for credit and direct debit purposes).

Without some of this information we will not be unable to assess your application for supply or support.

When you visit Roobuck’s website and request our services, we will collect information about your visit, including your IP address, domain name, the date and time of your visit and the pages you accessed. Except as set out in this Privacy Policy, we will not actively seek or disclose sensitive information about you that has been provided in confidence, without your consent.

Roobuck uses your information for one or more of the following purposes:

• to identify you;
• to register you as a customer or website user;
• to provide you or your referrals with the products and services requested;
• to conduct market surveys;
• to reply to your requests for information;
• to provide customer support;
• to assess your creditworthiness;
• to issue accounts and facilitate account collection; and
• to keep you informed of new developments or other products or services of Roobuck or any associated business partners, including by way of direct marketing.

Except in the circumstances set out in the disclosure section below, we will not use your organisation or personal information for any purpose not set out above without your prior consent.

Except as set out in this Privacy Policy or as agreed to in your application, Roobuck will not sell, rent, or give your organisation or personal information to any third party without your consent.

We may need to disclose information about you to third parties in the following situations:

• to keep you informed of new developments or other products or services of Roobuck or any associated business partners, including by way of direct marketing;
• to provide you with the products and services you have requested;
• to protect the rights or property of Roobuck, our customers or any other person;
• to another party if we sell all or part of our organisation or its business;
• where you would reasonably expect us to disclose the information for a particular purpose, which is related to the purpose for which you supplied the information;
• where we reasonably believe that disclosure is necessary to lessen or prevent a serious and imminent threat to life or health;
• where we suspect that unlawful activity is or has been engaged in and use of the information is necessary;
• where authorized or required by law, where required by court order, lawful order of a government agency, or another lawful authority, or where reasonably necessary to enforce the law;
• where we outsource any functions relevant to the provision of services to you; or
• to the extent legally permitted, only if required.

Roobuck will take all reasonable steps to protect the security of information we hold about you or your organisation. Only authorised people have access to this information.

Roobuck cannot accept responsibility for the security of information you send to us or receive from us over the Internet, where your login(s) and/or password(s) or security PIN(s) have been disclosed or made accessible to someone else.

Please contact info@roobuck.com.au if you have questions concerning your personal information that may be in Roobuck systems.

Nothing in this Privacy Policy shall be deemed to exempt Roobuck from its obligations under the Privacy Act 1988 (Cth).

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page. Your continued use of this website after any such changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, please contact us at info@roobuck.com.au.

Last Updated: May 2024